New laptop battery have never been charged

Question:It says all the time: " 0% available (plugged in, not charging) Current power plan: Balanced! Laptop: Gateway, Vista Answer:Take out your laptop battery and check if it has a plastic covering its contact, then remove it. If there is contact, try replace the battery to confirm the charging system of the laptop. If the newtoshiba PA3383U-1BRS battery charged, then yourtoshiba PA3331U-1BRS battery is bad. It is possible that the battery has a factory deffect.